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SupportPro21 is a comprehensive set of software tools designed to enhance efficiency at Area Agencies on Aging and Service Providers on all levels. It is an internal Agency portal utilized to streamline daily communications between Administrators and users. More specifically, Support Pro21 is a comprehensive web based issue tracking system.  It is comprised of: 

  • Online Help Desk Issue Tracking System

  • Service Coordination Tracking Module

  • The EDI 835 Reporting Suite

  • EDI 270 Consumer Eligibility Verification

  • HCSIS Error Log Processor

We would be happy to discuss your needs and provide you with a full walk-through of the software right from your desk with a non-pressure sales approach!

Tel: (724) 547-2029

Fax: (724) 498-4323

220 Bessemer Rd.

Mt. Pleasant, PA 15666

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Convenient Email Notifications

After submission of consumer eligibility, SupportPro21 will send you a convenient email letting you know that your easy-to-read EDI 271 results are available for viewing in the system.