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SupportPro21 is a comprehensive set of software tools designed to enhance efficiency at Area Agencies on Aging and Service Providers on all levels. It is an internal Agency portal utilized to streamline daily communications between Administrators and users. More specifically, Support Pro21 is a comprehensive web based issue tracking system.  It is comprised of: 

  • Online Help Desk Issue Tracking System

  • Service Coordination Tracking Module

  • The EDI 835 Reporting Suite

  • EDI 270 Consumer Eligibility Verification

  • HCSIS Error Log Processor

We would be happy to discuss your needs and provide you with a full walk-through of the software right from your desk with a non-pressure sales approach!

Tel: (724) 547-2029

Fax: (724) 498-4323

220 Bessemer Rd.

Mt. Pleasant, PA 15666

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Easy Eligibility Determination

SupportPro21 offers a simple solution to determining consumers' eligibility for services provided. The process is simplified to just uploading a file, then SupportPro21 will general an EDI 270 form. With batch capabilities, the tedious task of submitting consumers individually is eliminated, only requiring a consumer spreadsheet.