D-A Auto Auction
IAT IT Outsourcing - D-A's Turbo Resource
D-A Auto Auction is an independently owned and operated "Dealer-Only" auction that features seven-lane selling every Tuesday. D-A has been
operating at its current location for more than 25 years and has a buyer base of over 5,000 registered dealers. Services include a full-time
fleet/lease department, 24-hour security, insured vehicle pick-up and delivery, on-site reconditioning facilities and a state-of-the-art body
and paint shop. Personalized service is a tradition at D-A Auto Auction. In that sense, D-A typifies IAT's customers. Many of our mid-sized
clients prosper in the face of larger competitors because of their creativity, remarkable attention to detail, and efficient operating procedures.
Business Challenge:
- In order to achieve their distinctive quality of service and operational efficiency, D-A needs performance and flexibility from their information systems. The ability to extend and adapt their software is crucial to D-A's endless quest to improve operations and provide superior customer service.
- Adopting and implementing new technology is key to any organization's efforts to remain competitive. Naturally, evaluating and choosing new technologies requires knowledge of the business as well as experience with information systems. Finding the time to adequately research and evaluate opportunities based on new technologies is often difficult for busy managers.
Solutions:
- IAT has become D-A's outsourced IT department. Sharing D-A's philosophy on customer service, the relationship between D-A and Information Age Technologies has blossomed. In order to perform routine maintenance and constant software refinements, IAT provides on-site support one day each week. Additional support is provided on an as-needed basis.
- Over the years, IAT has helped D-A's management team capitalize on their creativity and industry expertise by extensively customizing their iSeries-based auction management software.
- IAT has also acted as advisor and advocate for D-A in many advanced technology projects. For example, the fast-paced auction process was streamlined by integrating the auction management software with industrial controls that operate informational signs for bidders. Likewise, when D-A established a relationship with a national dealer registration agency, IAT managed all technical aspects of the project, completely integrating the new system with D-A's auction management software. The robust and effective solution became a blend of iSeries database, Microsoft .net programming, and XML messaging.
- D-A is also taking advantage of internet B2B as an information distribution medium for their dealers. IAT has implemented a system of exposing inventories and other functional information from their iSeries database via secured access over the internet.
Customer Results:
- D-A has achieved the freedom to capitalize on their management team's creativity by adapting their software to their unique model of operation. The outsourced IT relationship with IAT enables D-A to react to business opportunities and challenges more effectively. D-A has access to IT support from experienced professionals with a complete range of skills that accommodate their needs.
- D-A has implemented sophisticated systems based on new technology that provide enhanced customer service and operational efficiencies. Examples include systems integration and B2B applications. D-A's image with customers is enhanced and their costs are reduced.
- Busy managers are able to rely on a trusted partner to evaluate new technologies based on IT experience and a thorough understanding of D-A's unique business operations.
